Lash Pro Tips: What to Say to a Client with a Picture Request for Eyelash Extensions
Because of the growing popularity of eyelash extensions, it is likely that the majority of your new clients who come in for the service will already have an idea of the look they want. Whether they have friends or coworkers who get eyelash extensions, or they have seen pictures on the internet (most likely on Instagram), they have a pretty good idea of "the look" they want with their lashes.
It is quite common for clients to bring pictures of eyelash extensions to their appointment.
This gives the previous artist examples of what they like and dislike about other artists. Pictures can be extremely useful in gaining an understanding of the general look that the client desires. However, a client may bring in a photo of eyelash extensions that may not be the best option for them when their natural lashes, eye shape, and daily makeup routine are considered. While it's important to listen to your clients' wants and needs, it's also your job as a lash specialist to advise them on their best options based on their natural lashes and lash pattern.
Because each client has a distinct natural lash pattern and lash growth pattern, it is critical to treat each client as an individual when selecting the eyelash extensions you will apply to their lashes. A lash artist could use the same lengths, curl, and diameter on two different clients and the results would be completely different. This is what elevates lashing to the level of an art form!
How do you do decide which eyelash extensions to use?
By watching and asking questions! The consultation is one of the most important aspects of the lash appointment. This allows you to not only get a sense of what the client hopes to achieve with the service, but it also allows you, as the final stylist, to set reasonable expectations prior to applying the lashes.
Here are a few things to take into consideration:
1. Observe the client’s natural lashes.
Do they have a lot or a lot of lashes? Are their lashes thick or thin, short or long? How do their lashes develop? (Straight, downward, or overlapping?)
This will help you decide whether to use classic or volume lashes, as well as the curl and diameter you want.
2. Take into account the client’s eye shape.
Do their eyes have a circular or almond shape? Do they want a look that draws out in the corners or one that opens up their eyes more?
Remember that a "cat eye" look can make their eyes appear droopy or tired if they have small or almond-shaped eyes.
3. Ask questions!
What are they going to do with the lashes? For a special occasion or for everyday use? What kind of look do they want to achieve? Dramatic or natural? (Keep in mind that "natural" means different things to different people.) What's their make-up routine like?
You should be able to create a game plan by asking the right questions and observing the client's natural lashes, and then explain which lashes will work best for the client and why. Often, your clients will arrive at the appointment with an idea of what they want, but they will also be looking for some direction. Remember, you are the lash expert, so gather the information you require and then make your decisions with confidence!
We can almost guarantee that your client will leave happy and feeling uniquely beautiful with their new lashes if you ask the right questions, are clear with the client about what you are going to do, and are confident in your ability to do your best work!
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